Help centre

Every maker is checked by our team before they can sell, and every new product is reviewed before it goes online.

Yes. On pieces marked "customisable", or on any maker's page, use "Ask the maker". You agree on details in the chat and the maker can send you a custom offer.

Yes — messages are translated automatically for the other side.

Card, PayPal, Apple Pay, Google Pay and bank transfer — depending on your country.

Your payment is held by the platform and passed to the maker only after delivery. Never pay a maker outside the platform.

Credit from invitations is shown at checkout. Tick "Use my credit" and it is taken off the total.

Each product shows when it ships. Made-to-order pieces need their making time first. You'll get a notification with tracking as soon as it's sent.

Each maker ships separately from their own workshop. You can follow each parcel under My orders.

Open My orders, choose the order and click "Report a problem". The maker answers first; if you can't agree, our team decides and can refund you.

Yes, within 14 days for ready-made pieces (see Right of withdrawal). Pieces made to your measurements or personalised can't be returned unless they are faulty.

Click "Sell with us", fill in the application with examples of your work and send it. We usually reply within a few days.

No monthly fee and no listing fee. We keep a commission only when you sell.

After delivery and the short protection period. You'll find all details under My shop → Earnings.

Click “Forgot password?” on the log-in page and enter your e-mail, the recovery code you saved when you signed up, and a new password. Lost the code? Our team can give you a one-time link.

Use the language button at the top of every page. Your choice is remembered.

Under My account → Close account. Open orders must be completed first.